Return Policy

At AMS Medix Swat, we value your satisfaction and health. Our return policy is designed to be fair and transparent while ensuring the safety and quality of the medicines we provide.

1. Eligibility for Returns

Items can be returned or exchanged under the following conditions:

• The product received is damaged or defective.
• The product received is different from what was ordered.
• The product has expired at the time of delivery.

2. Non-Returnable Items

Due to health and safety regulations, the following items cannot be returned:

• Opened or used medicines.
• Refrigerated items (e.g., Insulin, certain injections).
• Personal hygiene products.
• Items without their original packaging or seal.

3. Return Period

You must initiate a return request within 48 hours of receiving your order. Requests made after this period will not be entertained.

4. Process for Returns

To return an item, please follow these steps:

• Contact us via WhatsApp at +92 322 9897211 or email us at returns@amsmedix.com.
• Provide your order number and clear photos of the item showing the issue.
• Our team will review your request and guide you on the next steps.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the original payment method or as store credit within 7-10 working days.